Satisfaction Guarantee: We prioritize your satisfaction with our products and services. If you are dissatisfied and wish to return any purchased item from White Pepper Kerala Store, we are pleased to offer refunds or exchanges, provided the goods are in a fully resalable condition.

Contact Us for Assistance: Call us at 7442604503 or send an email to info@whitepepperkeralastore.co.uk to seek guidance in the return process. We are here to assist you.

Restrictions on Return Process: The return process may be restricted based on the nature and category of the product, as outlined in our cancellation policy and terms & conditions. Certain items are excluded from our returns policy, including vegetables, Frozen Items, Gift Vouchers, Beauty Products, Food Products, Food Gift Sets, and Incense Products.

Refunds for Specific Products: Refunds for excluded items will only be given in accordance with your legal rights. For faulty, damaged, or unfit-for-purpose products, contact us immediately with photographic evidence of any damaged goods.

Return of Unopened Goods: Other unopened goods may be returned within 3 days of receipt. Upon inspection and acceptance, we will refund or provide replacements as applicable.

Refund Method and Deductions: Refunds will be processed via the credit/debit card used for the original transaction. Post and packing charges will be deducted from the refund. If an order qualified for free post and packing, our incurred post and packing costs will be deducted.

Additional Deductions: We reserve the right to deduct charges such as credit card transaction fees, picking/packing costs, restocking costs, packaging material, and return postage fees.

Refund Request Process: To request a refund or replacement, contact us first by email, telephone, or live chat on our website. You will be required to return the goods, at your cost, for inspection. White Pepper Kerala Store is not liable for lost or damaged goods in transit; we recommend obtaining proof of posting.

Uncollected Packages and Fresh Goods: Uncollected packages returned to us, especially those containing fresh fruit and/or vegetables, require inspection before any refund can be offered. Goods stained or damaged by the fruit and/or vegetables will be omitted from the refund.

Goods Dispatched in Error: Goods dispatched in error remain the property of White Pepper Kerala Store. If you receive unordered goods, please contact us within 2 days to arrange for collection.